Application Maintenance and Support

There’s a distinct advantage to having the team that designed and developed your application also provide support and maintenance. Just ask our clients. In fact, we count our highly available and reliable application maintenance and support services as one of the major contributors to our customer satisfaction and retention.

Because we’re already deeply knowledgeable about your application, we provide significant efficiencies. The services we offer at this stage of the product lifecycle include:

Application maintenance services

  • Analyzing new feature and enhancement requests to evaluate impact and costs
  • Developing application enhancements and new features
  • Deploying new releases and upgrades
  • Optimizing performance
  • Fixing faults and bugs
  • Performing root cause analysis for recurring problems
  • Developing interfaces with other systems
  • Preventing system performance from degrading to unacceptable levels
  • Retiring a system

 

User & technical support services

  • A full spectrum of tailored tech support solutions, including second and third level development support for user identified bug fixing and application tuning
  • Multiple channels available, including phone, e-mail, Web and chat
  • A benchmark goal of increased use and comfort with our clients products and services
Application Maintenance and Support

Would you like to learn more?

We invite you to review our management team and careers pages to learn more about Scio. You can read our blog and get an idea of our thoughts. And when you are satisfied that you are ready to begin your project with Scio, please engage with us and let us contribute to your success!

Send us a message