How to Open a Captive Nearshore Software Engineering Center 

How to Open a Captive Nearshore Software Engineering Center 

Written by: Luis Aburto 

Why Captive Centers Matter for Modern Engineering Teams

Companies that build proprietary software as a core part of their products or operations eventually reach a point where scaling their engineering capacity becomes a defining strategic decision. The pressure to deliver faster releases, maintain quality, manage technical debt, and innovate consistently forces organizations to rethink traditional hiring models. Many reach the same conclusion: distributed teams are no longer optional. They are essential.
A growing number of U.S. engineering organizations are evaluating or already adopting captive nearshore software engineering centers, especially in Mexico. Captive centers—fully owned and operated extensions of a company’s engineering organization in another country—offer a meaningful balance of cost efficiency, control, real-time collaboration, and long-term scalability. When done well, they become strategic assets rather than transactional cost centers.
Mexico stands out because it aligns with the way modern software development works. Agile methods require rapid communication loops, high context retention, and close collaboration between product and engineering leaders. You need more than a team that can write code. You need people who understand your business, can participate in problem-solving, and integrate into your engineering culture. Mexico’s proximity, time-zone alignment, and talent maturity make that kind of integration possible.
Companies exploring a captive center are usually not making an impulsive decision. They have already felt the friction of talent shortages, long hiring cycles, high turnover, or the limitations of offshore models. They are searching for a model that feels more predictable and closer to the way their team works internally.
This guide breaks down the strategic considerations, costs, steps, risks, and alternatives for opening a captive nearshore software engineering center in Mexico. It blends practical insights with the operational realities engineering leaders face. It also incorporates Scio’s experience delivering high-performing nearshore engineering teams that are easy to work with, building trust and long-term relationships with clients. To maintain consistency with Scio’s brand and communication standards, its visual identity and design guidelines are referenced as defined in the brand manual.

Why Nearshore, and Why Mexico?

The decision to expand engineering capacity abroad typically comes down to three operating models: onshore, offshore, and nearshore. Each model has its value, but for companies that prioritize collaboration, speed, and cultural alignment, nearshore often emerges as the most balanced option.
Where Onshore Falls Short
U.S. engineering leaders often begin by trying to scale domestically. However, the realities of the U.S. developer market create persistent roadblocks:
Tight talent supply. In major tech hubs—and increasingly across the country—experienced developers are scarce and heavily competed for. Hiring cycles stretch for months, and teams lose momentum.
High costs. Salaries for senior developers regularly exceed $150,000 to $200,000, and total compensation rises faster when you account for benefits, bonuses, equipment, and operational overhead.
Turnover pressure. Retaining talent in competitive markets is a continuous challenge, especially when larger enterprises or high-growth startups enter the picture with aggressive compensation packages.
Where Offshore Falls Short
Offshore models in regions like India or Southeast Asia offer cost advantages but often at the expense of team dynamics and delivery pace:
Time-zone distance. Collaboration windows shrink to two or three hours at best. Daily standups become difficult, and engineering leaders struggle to maintain visibility.
Communication friction. Even when offshore teams are skilled, differences in language fluency, communication norms, and business context can introduce delays or duplicate efforts.
Cultural disconnect. A strong engineering culture is hard to maintain when teams operate on entirely different cycles, with limited real-time interaction.
Why Nearshore Wins
Nearshore teams in Mexico solve many of these issues without forcing companies into a high-cost domestic strategy.
Shared working hours. Teams in Mexico align with the U.S. workday, enabling true Agile collaboration. Workshops, architecture discussions, incident resolution, and sprint rituals all happen in real time.
Cultural compatibility. The U.S. and Mexico have decades of economic, academic, and professional collaboration. Work styles align naturally, fostering smoother communication and easier integration.
Lower costs with high quality. Senior engineers in Mexico typically cost 20–40% less than their U.S. counterparts, without the quality trade-offs seen in the lowest-cost offshore markets.
Easy travel. A flight from Austin to Guadalajara is often shorter than a flight from Austin to New York. Face-to-face interactions—critical during ramp-up—become practical rather than aspirational.
Why Mexico Specifically?
Mexican engineering hubs stand out for three reasons:
1. Strong legal and IP protection under USMCA.
The United States-Mexico-Canada Agreement modernized cross-border protections, including digital trade, labor standards, and intellectual property. For software companies, this means predictable legal frameworks and enforceable protections.
2. A deep and expanding talent pool.
Mexico boasts more than 800,000 IT professionals and produces tens of thousands of new STEM graduates each year. Engineers are well-trained, many with cloud, AI, data, and modern full-stack skills. English proficiency is widespread in engineering programs.
3. Mature tech ecosystems.
Major cities—Guadalajara, Mexico City, and Monterrey—are established tech hubs. Mid-tier cities like Morelia, Colima, and Mérida offer experienced talent, strong quality of life, and lower competition for hiring.
For companies that need real-time collaboration, predictable costs, and long-term engineering strength, Mexico delivers a compelling combination.

When a Captive Center Makes Economic Sense

Not every company needs a captive center. For many organizations, nearshore outsourcing is the smarter, faster, more flexible option. But once teams hit a certain size and predictability, the economics shift.
The Tipping Point: 40–50 Developers
A captive nearshore engineering center becomes financially attractive when an organization needs a stable team of roughly 40–50 full-time engineers or more. Below that threshold, the overhead of setting up and running a captive operation outweighs the savings.
Comparing Costs: Outsourcing vs. Captive
Below is a simple comparative module illustrating the break-even considerations:
Key Indicators You’re Ready for a Captive Center
Long-term product roadmap. If your product requires continuous engineering across multiple years, a captive model protects institutional knowledge.
Stable demand for headcount. Companies that maintain or plan to grow beyond 40–50 engineers benefit most from the lower long-term cost structure.
Desire for strategic control. Captive centers offer full control over hiring standards, architecture decisions, culture, and intellectual property.
Cost sensitivity. If vendor premiums are beginning to exceed what a fully owned operation would cost, the timing may be right.

How to Open a Captive Nearshore Engineering Center in Mexico

Setting up a captive center is a significant commitment. It requires legal, financial, cultural, and operational alignment. Below are the core steps engineering leaders must manage.
1. Assess Feasibility
Start by evaluating your long-term engineering roadmap. A captive center only works when the company has a sustained backlog and a clear understanding of its future needs. Typical triggers include:
– High and rising outsourcing costs
– Bottlenecks in domestic hiring
– Multi-year product expansion plans
– Security or IP sensitivity
– Need for deeper team integration and continuity
Engineering leaders should partner with finance, HR, and legal early to evaluate costs, risks, and long-term commitments.
2. Define Strategic Objectives
A captive center is not just an HR or cost-saving initiative. It’s an engineering strategy. Leaders must determine whether the primary goal is:
– Faster product delivery
– Lower long-term costs
– Better control over architecture
– Stronger IP protection
– Building a specific engineering culture
These goals will determine team structure, hiring processes, location selection, and whether onsite visits will be frequent or periodic.
3. Select the Right City in Mexico
Your location will influence hiring speed, retention, and future scalability.
Major tech hubs (Guadalajara, CDMX, Monterrey):
– Deep talent pools
– Strong universities
– Higher competition, higher salaries
Mid-tier cities (Morelia, Mérida, Colima):
– Strong talent
– Lower turnover
– Lower cost of living
– Excellent quality of life
Evaluate factors such as:
– Talent availability
– University partnerships
– Competition levels
– Real estate and infrastructure
– Flight connectivity
– Cost of operations
4. Establish the Legal Entity
Setting up a company in Mexico involves:
– Choosing a legal structure (S.A. de C.V. or S. de R.L. de C.V.)
– Registering your business name
– Drafting bylaws
– Notarization with a Mexican Public Notary
– Securing a Tax ID (RFC)
– Opening a corporate bank account
– Registering with IMSS and other agencies
This process requires specialized legal support and can take weeks to months.
5. Recruit and Build the Team
Mexico’s IT labor market is competitive. You must invest early in:
– Recruitment operations
– Employer branding
– Competitive compensation
– Benefits packages aligned with local standards
– Training and growth paths
Effective HR administration is essential, as is the ability to compete with local and global employers.
6. Set Up Operations and Infrastructure
You will need:
– Office space
– Local leadership and management
– IT systems
– Security and compliance policies
– Tools and equipment
– Payroll systems
– Local accounting and legal support
This is where many companies underestimate the operational load.
7. Manage Risks Proactively
Common risks include:
– Higher-than-expected turnover
– Cultural misalignment
– Hidden administrative costs
– Compliance mistakes
– Difficulty ramping quickly
Mitigation strategies include strong local management, consistent communication rhythms, and using external advisors early in the process.

Understanding the Full Cost Structure

Upfront Costs
A typical captive setup requires:
– Legal and Administrative: $50K–$100K
– Recruitment: $30K–$100K
– Office Setup: $70K–$400K
– Technology and Tools: $50K–$200K
Total initial investment: $200K–$800K
Ongoing Costs
Monthly/annual operations include:
– Salaries/Benefits (40–50 engineers): $160K–$300K per month
– Office Rent: $10K–$20K per month
– IT Maintenance: $5K–$15K per month
– Local Management: $15K–$30K per month
These costs rise with scale but become more efficient once the team stabilizes.

A Lower-Risk Alternative: The Flexible BOT Model

Many companies want the long-term benefits of a captive operation but hesitate to take on the upfront cost, operational complexity, and legal exposure. This is why the Flexible Build-Operate-Transfer (BOT) model exists.
Scio’s Flexible BOT model is specifically designed as a bridge toward eventual captive operations. It offers the same nearshore talent and integration benefits, without the early risk or heavy investment.
Why Companies Choose BOT
Lower risk. Scio handles recruitment, operations, and compliance—removing the early administrative load.
Cost efficiency. No upfront capital expenditure on office, systems, or legal setup.
Faster scalability. Teams can start in weeks, not months.
Optional transfer. Companies can take over operations once they reach the desired scale.
How Flexible BOT Works
Build:
Scio uses its existing infrastructure to stand up your nearshore engineering operation. Recruitment, onboarding, compliance, and office setup are handled on your behalf.
Operate:
Scio manages HR, retention, performance, professional development, and local operations. Your engineering leaders retain control over priorities, architecture, and delivery.
Transfer (Optional):
When you decide the time is right, Scio initiates a smooth handover that may include setting up a new legal entity, transitioning staff, and establishing infrastructure.

Choosing the Right Path Forward

A captive engineering center is a strategic investment that can strengthen delivery, improve collaboration, and reduce long-term costs. But it requires commitment, operational maturity, and a clear roadmap. For many organizations, a Flexible BOT model offers a safer way to validate nearshore operations before jumping fully into ownership.
The right choice depends on your product roadmap, headcount trajectory, risk tolerance, and appetite for operational ownership. Whether you choose a direct captive approach or a BOT model, the goal is the same: build a sustainable, high-performing engineering organization that supports your long-term vision.

FAQ: Establishing a Captive Nearshore Center in Mexico

  • Most companies require three to six months to fully establish a legal entity, build the core team, and set up operations. The exact timeline depends on legal complexity, regulatory filings, and regional hiring speed.

  • Success starts with hiring local leadership, senior engineers, and HR/administration. These initial roles are critical to establish company culture, ensure legal compliance, and create the operational foundation for rapid scaling.

  • Yes. Many companies successfully blend remote and hybrid models. Mexico’s robust engineering ecosystem and digital infrastructure support efficient remote operations across multiple states and major tech hubs.

  • The captive model becomes financially and strategically more attractive once a team reaches 40–50 engineers with long-term, multi-year roadmaps. At this scale, the benefits of direct control and IP protection outweigh the administrative overhead.

Achieving a Great Developer Experience with Nearshore Teams 

Achieving a Great Developer Experience with Nearshore Teams 

Written by: Rod Aburto – 

Achieving a Great Developer Experience with Nearshore Teams

Developer Experience (DX) is becoming an essential focus for companies aiming to build high-performing, satisfied development teams. It’s no longer enough to ensure developers have the tools to do their jobs; creating an environment where they thrive, collaborate seamlessly, and feel valued is critical to project success. When your team combines US-based developers with a nearshore team from Mexico and Latin America, the potential for a great DX is immense—if approached with the right strategy.

Here’s what achieving a great Developer Experience means in a cross-border context and how you can make it a reality.

1. Foster Seamless Communication

When US and nearshore teams collaborate, time zone alignment is a natural advantage, but communication must go beyond scheduling meetings at convenient hours. Great DX starts with a culture of open, transparent, and respectful communication.

  • Use the right tools: Platforms like Slack, Zoom, and collaborative coding environments help bridge geographic divides.
  • Encourage direct communication: Empower developers from both teams to speak directly with each other, bypassing unnecessary bottlenecks.
  • Promote shared language skills: Nearshore teams in Mexico and LATAM often have strong English proficiency, making real-time collaboration easier. Ensure everyone feels comfortable expressing ideas and concerns.

When developers can communicate without barriers, misunderstandings decrease, and camaraderie flourishes—a key driver of great DX.

Build a Unified Culture

2. Build a Unified Culture

Great DX isn’t about where developers are located—it’s about how well they work together. A unified culture that aligns values, work ethics, and expectations can transform collaboration between US and nearshore teams.

  • Onboard together: Include both teams in the same onboarding processes to establish shared goals and values.
  • Celebrate diversity: Acknowledge and respect cultural differences while highlighting shared values like teamwork, innovation, and accountability.
  • Encourage team-building: Virtual team-building activities and in-person meetups (when possible) help break down silos and create a sense of belonging.

By integrating nearshore developers into the larger company culture, you create an inclusive environment where everyone feels valued and motivated to contribute.

3. Provide Equal Access to Tools and Processes

Nothing erodes DX faster than inequality in access to tools or knowledge. Developers need consistent resources to do their best work, regardless of location.

  • Ensure tooling parity: Both US and nearshore developers should have access to the same development environments, frameworks, and documentation.
  • Streamline workflows: Define clear, shared processes for code reviews, deployments, and issue tracking to avoid unnecessary friction.
  • Invest in developer support: Whether it’s mentoring, training opportunities, or technical assistance, ensure both teams have the support they need to succeed.

Equal access fosters fairness, enabling developers to focus on solving problems rather than navigating logistical challenges.

4. Emphasize Growth and Engagement

Developers thrive in environments where they feel challenged, engaged, and supported in their growth. Nearshore teams from Mexico and LATAM bring unique strengths and integrating them fully into the team provides opportunities for mutual learning and development.

  • Encourage knowledge sharing: Create opportunities for US and nearshore developers to exchange expertise, from pairing on code to hosting technical workshops.
  • Recognize contributions: Acknowledge the efforts of all team members, regardless of location, and celebrate achievements together.
  • Support career growth: Provide opportunities for professional development, such as certifications or leadership roles, for developers in both regions.

Focusing on growth ensures that developers remain invested in their work and in the team’s success.

Prioritize Work-Life Balance

5. Prioritize Work-Life Balance

Developers in both the US and nearshore teams face unique challenges but ensuring a balanced workload and respecting personal time are critical for DX.

  • Align schedules thoughtfully: While time zones are similar, avoid scheduling late-night or early-morning meetings that might disrupt personal time.
  • Manage workloads effectively: Avoid overloading either team by distributing tasks equitably, considering skillsets and capacity.
  • Promote mental well-being: Encourage breaks, flexible work options, and initiatives that prioritize mental health.

A balanced approach to work helps developers remain productive and engaged without risking burnout.

Conclusion: Collaboration That Thrives

Achieving a great Developer Experience with a US and nearshore team from Mexico and LATAM requires intentionality. It’s about more than just having the right tools—it’s about creating an environment where developers can communicate openly, collaborate effectively, grow professionally, and feel appreciated.

When DX is a priority, teams don’t just deliver software; they deliver innovation, foster loyalty, and build long-term success. If you’re ready to take your cross-border collaboration to the next level, start by investing in your developers’ experience—and watch the results speak for themselves.

Rod Aburto - Senior Partner

Rod Aburto

Senior Partner

Overcoming Procrastination: A Team Management Perspective

Overcoming Procrastination: A Team Management Perspective

Written by: Yamila Solari – 

Overcoming Procrastination: A Team Management Perspective

Procrastination is a common human behavior, so prevalent that it was even mentioned by ancient Greek poets and Roman consuls. However, psychologists began studying it systematically only in the 1990s, recognizing its harmful effects on health, such as increased stress levels and reduced well-being. Thanks to this research, we now have evidence-based strategies for managing procrastination and understanding its causes.

To procrastinate is to delay a task that we fully intend to complete, even when we know that the delay will harm us. Psychologists say it is a failure of self-regulation, and it has nothing to do with time management. It is, however, related to time inconsistency, our tendency to prioritize immediate rewards over future rewards. This evolutionary adaptation, which helped our ancestors focus on immediate survival needs, often clashes with modern goals, like saving for retirement.

Another main cause of procrastination is the desire to avoid negative emotions. “We procrastinate when a task stirs up feelings like anxiety, confusion or boredom,” says Adam Grant, a renowned organizational psychologist. We may also procrastinate when we feel unprepared, or fear being judged negatively.

Why procrastination happens in teams

Interestingly, procrastination is less likely to occur in teams, largely because teamwork naturally incorporates elements of team management that counteract it. Teams often operate with clear goals, accountability structures, and transparent workflows. Many teams also follow established work models, such as Google’s Objectives and Key Results (OKRs), Agile frameworks, or the GRPI model, which inherently discourage procrastination.

However, procrastination can still arise in teams. When it does, it often signals deeper issues, such as: 

  • The absence of a clear framework or process. 
  • Failure to follow the chosen framework correctly. 
  • Lack of adaptation of the framework to the team’s specific needs. 
  • Mismatch between the framework and the team’s work. 

For example, I once worked with a team that struggled with a «free rider» problem despite using the Scrum framework. Observing their ceremonies, I noticed that team members gave status updates without relating their progress to the sprint goal or discussing whether they were ahead, behind, or on track. They also rarely questioned each other to find out why they were behind, if that was the case. After helping the team adopt more open and courageous communication practices, it became clear that one member was struggling with procrastination. Together, the team developed supportive strategies to address the problem

Team management strategies to stop procrastination

Team management strategies to stop procrastination  

The most challenging part of addressing procrastination in a team is identifying it. As in the example above, teams may sense that something is off but struggle to pinpoint the issue without an external perspective. This is especially common in junior teams that haven’t yet built enough trust to ask direct, critical questions. 

Once procrastination is identified, educating the team about its emotional roots can be transformative. Understanding that procrastination is tied to emotions rather than poor time management allows team members to approach the issue with empathy. A Scrum Master or coach can guide the team in naming and discussing the emotions causing delays. Even the simple act of naming these emotions can reduce their intensity. 

Here are some strategies to combat procrastination in teams: 

  • Pair Programming: Pair a non-procrastinator with a procrastinator to work together. This reduces anxiety for the procrastinator and helps them cross the action line. 
  • Regular Check-Ins: Establish predefined check-ins during the day to share progress. Frequent accountability helps keep procrastinators on track. 
  • Emotional Support: Create an environment where team members can openly discuss their emotions and challenges without fear of judgment. 

As team leaders know, identifying obstacles that the team may face and design strategies to overcome them is an important step to take when managing a team. Here are some tips to prevent procrastination from happening in the first place: 

  • Emotional Check-Ins: Begin daily scrum meetings with a quick emotional check-in to gauge the team’s mood. 
  • Structured Updates: Use a meeting template that includes progress updates linked to the objective, whether the work is on time or delayed, and how team members feel about it. 
  • Procrastination in Retrospectives: Use team retrospectives to specifically identify procrastination and co-design solutions. 
  • Practice Self-Compassion: Create a culture of self-compassion rather than blame. This helps reduce anxiety which, in time, helps alleviate procrastination. 

Teamwork challenges, including procrastination, offer opportunities for growth. Teams that have built trust and psychological safety can benefit the most from receiving well-intentioned help from each other. For this to happen, team members must be humble, both in seeking help and in accepting it. When teams genuinely work together, they grow not only as professionals but also as individuals. 

Yamila Solari GM and Co-founder

Yamila Solari

GM and Co-founder

The Long-Term Benefits of Cultural Alignment in Team Augmentation 

The Long-Term Benefits of Cultural Alignment in Team Augmentation 

Written by: Rod Aburto – 

The Long-Term Benefits of Cultural Alignment in Team Augmentation

When companies look to augment their teams, especially with nearshore talent, there’s often a focus on technical expertise and immediate needs. But while skills and capabilities are essential, one critical element often gets overlooked: cultural alignment. From my experience, the long-term benefits of prioritizing cultural compatibility are profound, impacting everything from team morale to project success. Here’s why cultural alignment in team augmentation matters and how it’s led to enhanced collaboration and success in my own career.

Building a Foundation of Trust and Communication

One of the biggest benefits of culturally aligned teams is the ease of communication and trust that naturally develops. When team members share similar values and understand each other’s work and communication styles, they’re better able to communicate openly and effectively. In all these years, we worked closely with US-based clients, integrating our nearshore team with their local developers. When both teams embrace direct communication and transparency, we are able to create a more collaborative environment. This mutual understanding minimizes miscommunication and enables team members to give honest, constructive feedback, fostering a strong foundation of trust.

Enhancing Collaboration and Reducing Bottlenecks in Team Augmentation

Cultural compatibility also helps to reduce bottlenecks in collaboration. For instance, many nearshore teams, like ours, work within similar time zones, allowing for real-time interaction and feedback. But beyond time zone alignment, shared cultural values mean that team members are more likely to be proactive in problem-solving and contribute ideas.

In one project, a developer from our team quickly spotted a potential issue and directly contacted the client’s lead developer to address it. Instead of waiting for a formal review, they resolved the issue immediately, which saved us valuable time and kept the project on track. This kind of direct, proactive approach is much easier when cultural values around ownership and accountability are aligned.

Boosting Engagement and Morale

When team members feel understood and share a common culture, their engagement and job satisfaction increase. Teams that feel connected are more motivated to go the extra mile, even in challenging times.

In one engagement related to nearshore team augmentation, we collaborated on a long-term software development project with a client who highly valued teamwork and knowledge sharing—values our team at Scio also holds dearly. This alignment led to regular “tech talks” within the project team, where members exchanged insights and best practices. As a result, not only did everyone on the team grow their skills, but morale was also consistently high. Team members felt valued and recognized, leading to better engagement and a higher-quality product.

Supporting Long-Term Client Relationships

Supporting Long-Term Client Relationships

Cultural compatibility isn’t just beneficial for the immediate project; it’s a key factor in building long-term partnerships. Clients who work with culturally aligned teams are more likely to extend their contracts or re-engage them for future projects because of the seamless integration and reduced friction in collaboration. I’ve seen this firsthand with clients who value our team’s dedication, work ethic, and ability to understand their unique company culture. By prioritizing cultural alignment for team augmentation, we’ve been able to create lasting client relationships that lead to future projects, referrals, and a reputation for being a reliable and compatible nearshore partner. That has enabled us to be partners with multiple clients over more than 10 years and counting.

Conclusion

Cultural alignment in team augmentation is more than a nice-to-have—it’s a strategic advantage that yields long-term benefits. By fostering trust, enhancing collaboration, boosting engagement, and supporting lasting partnerships, culturally compatible teams become a true asset to any company’s growth and success. For companies looking to enhance their development process, investing in culturally aligned nearshore teams can make all the difference, ensuring that projects don’t just meet expectations but exceed them.

Looking back, every successful project in my career has had a component of cultural alignment. It’s a constant reminder that team augmentation is much more than adding skills; it’s about integrating values and visions to create something lasting.

If you’re ready to experience the difference culturally aligned teams can make, explore Scio’s team augmentation services and see how we can help you build a cohesive, effective team that truly fits your company’s culture.

Rod Aburto - Senior Partner

Rod Aburto

Senior Partner

Embracing Interculturality in Global Teams

Embracing Interculturality in Global Teams

Written by: Yamila Solari – 

BLOG : Embracing Interculturality in Global Teams

Working in a global company with people from different national cultures is a powerful experience. Not only does diversity enrich our lives, but it’s also an engine for innovation in organizations—provided the organization is open to acknowledging and respecting this diversity. In this article, I will share what I have learned, as a team coach and general manager of Scio, about embracing interculturality in our teams.

Interculturality involves understanding, respecting, and valuing the differences and similarities among cultures. In an organizational setting, acknowledging and reflecting on these differences is crucial if we want to enhance effective communication, creativity, innovation, and conflict resolution.

At Scio, we used the Scrum Framework, which has transparency as one of its key pillars. Transparency refers to the open and honest flow of information among team members and stakeholders. I’ve found that recognizing intercultural differences is essential for developing transparent communication. To achieve this, we focus on educating team members and fostering cultural self-awareness.

Tools for Building Cultural Awareness

Tools for Building Cultural Awareness

A great resource for intercultural education is The Culture Map by Erin Meyer. In her book, Professor Meyer introduces eight scales that describe cultural tendencies based on common workplace behaviors. While some scales are similar to Hofstede’s cultural dimensions, many offer fresh insights into other organizational behaviors that may be related to national cultures.

Meyer emphasizes that while every culture falls at a certain point on these scales, individuals may find themselves within a range around that point. This means we should use cultural scales as tools for personal reflection and refrain from defining someone solely by their country’s profile. Each person should identify where they are on the cultural scale through self-analysis or by using online cultural profile tools. You can learn more at Erin Meyer’s website. One free tool for individual cultural profiles is found at Harvard Business Review. A free tool for country profile comparison is found at The Culture Factor website.

One way to further our understanding of the effects of interculturality in a given team is to design a team building session around it. Besides covering topics like individual strengths and weaknesses, team members reflect on their culture profile and share with the rest of the team where they fall in their country scales. To consolidate this learning, the team reflects on the diversity of scales and ponders how these differences benefit teamwork but also how they may become a hindrance to it. In my experience, it’s also important for teams to consider interculturality when drafting their working agreements.

Lessons from Our Journey

Lessons from Our Journey

Over the years at Scio, we’ve had the pleasure of working with professionals and clients from various countries. However, two decades ago, when the company was young, we didn’t have a

formal structure to coach teams in interculturality. Looking back, I see instances where this kind of coaching would have been invaluable.

For example, I recall a brilliant French team leader working with four Mexican developers. He was dedicated to their professional growth, providing very specific feedback on areas for improvement. However, the team members felt demoralized. We later realized that his feedback style was too direct for them. Relating this to Meyer’s Evaluating Scale, France tends toward direct negative feedback, while Mexico leans toward indirect negative feedback.

In another case, I worked with a team comprising one Spanish developer and three Mexican developers. On the surface, they got along well, but during a coaching session, it emerged that they were unhappy with how conflicts were handled. The Mexican team members felt their colleague was too confrontational. By examining their cultural maps, we noticed that Spain tends to be more comfortable with direct disagreement, while Mexico prefers to avoid confrontation. This understanding allowed us to adjust our team working agreements to address conflict resolution more effectively.

Today, we offer interculturality training to our new employees. Since most of our clients are in the US, this is the culture we cover more extensively. Also, we include this topic in the team building sessions, right before the project kick-off. If conflicts arise later, we make sure to remember the interculturality component for team interventions, whenever the team has different national cultures in it.

Moving Forward Together

Since implementing interculturality training and incorporating it into our team-building sessions, we’ve seen significant improvements in team cohesion and communication. Our teams are better equipped to navigate cultural differences, leading to more innovative solutions and a harmonious work environment.

These experiences have taught me the importance of embracing interculturality within teams. By understanding and appreciating our differences, we can create a more harmonious and productive work environment.

I encourage you all to explore the role of interculturality in your teams. You might be surprised at how much it can improve communication, collaboration, and overall performance.

Yamila Solari - GM and Co-founder

Yamila Solari

GM and Co-founder